Shipping policy

Welcome to Vector Optics Australia! We are committed to delivering your orders in a timely and efficient manner. Please read our shipping policy carefully to understand how we manage our shipping process.

Order Processing

  • Dispatch Time: All orders will be dispatched within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods

  • Carriers: We use a variety of trusted carriers to ensure the safe and timely delivery of your orders. These carriers include Australia Post, Sendle, and Direct Freight Express. The choice of carrier will depend on the delivery location and the nature of the product being shipped.

Shipping Rates

  • Free Shipping: We offer free shipping on all orders over $199. For orders below this amount, shipping costs will be calculated at checkout based on the delivery location and the chosen shipping method.

Delivery Times

  • Delivery times may vary depending on the shipping method selected and the delivery location. Estimated delivery times will be provided at checkout. Please note that these are estimates and actual delivery times may vary due to external factors beyond our control.

Order Tracking

  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. This will allow you to monitor the progress of your delivery.

International Shipping

  • Availability: International shipping is currently available only for New Zealand.
  • Rates and Delivery Times: Shipping rates and estimated delivery times for New Zealand will be provided at checkout. Additional customs and import duties may apply and are the responsibility of the recipient.

Issues and Delays

  • If you encounter any issues with your delivery or if there are any unexpected delays, please contact our customer service team at info@vantagesports.com.au or call us at +61428582878 (Text Only). We will work diligently to resolve any problems as quickly as possible.

Thank you for choosing Vector Optics Australia. We appreciate your business and look forward to serving you.