Privacy policy

Last updated: June 2024

This Privacy Policy outlines how Vector Optics Australia ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website (vector-optics.com.au, referred to as the "Site"), use our services, make a purchase, or otherwise interact with us (collectively, the "Services"). The terms "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this policy, please do not use or access our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post the revised Privacy Policy on the Site with an updated "Last updated" date.

Information We Collect and How We Use It

We collect personal information from various sources, including directly from you, automatically through your use of our Site, and from third parties. The type of information we collect depends on how you interact with us.

Information We Collect Directly from You

  • Contact Details: Name, address, phone number, email.
  • Order Information: Name, billing and shipping address, payment confirmation, email address, phone number.
  • Account Information: Username, password, security questions.
  • Shopping Information: Items viewed, added to your cart or wishlist.
  • Customer Support Information: Information provided in communications with us.

Information We Collect Automatically

We automatically collect certain information about your interaction with the Site using cookies and similar technologies. This includes:

  • Usage Data: Information about how you access and use our Site, including device and browser information, IP address, and interaction data.

Information We Obtain from Third Parties

We may also receive information about you from third parties, including:

  • Service Providers: Such as Shopify and our payment processors.

How We Use Your Information

We use your personal information to:

  • Provide Products and Services: Process payments, fulfill orders, send notifications, manage your account, arrange shipping, and facilitate returns.
  • Marketing and Advertising: Send promotional communications and show you advertisements for products or services.
  • Security and Fraud Prevention: Detect, investigate, and address fraudulent or illegal activities.
  • Communications: Provide customer support and improve our Services.

Cookies

We use cookies to enhance your experience on our Site. For more information about our use of cookies, please visit Cookie Policy.

Disclosure of Personal Information

We may share your personal information with third parties under the following circumstances:

  • Service Providers: For IT management, payment processing, data analytics, customer support, fulfillment, and shipping.
  • Business and Marketing Partners: To provide services and advertise to you.
  • Legal Compliance: To comply with legal obligations, respond to legal requests, and protect our rights.

Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

  • Right to Access/Know: Request access to your personal information.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Portability: Request a copy of your personal information.
  • Right to Opt Out of Sale or Sharing: Opt-out of the sale or sharing of your personal information for targeted advertising.

Security and Retention of Your Information

We implement security measures to protect your information. However, no system is completely secure. We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us to request deletion.

International Users

Your personal information may be transferred, stored, and processed outside your country of residence, including the United States. We use recognized transfer mechanisms, such as Standard Contractual Clauses, to ensure adequate protection.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us at:

Email: info@vantagesports.com.au
Phone: +61428582878 (Text Only)
Address: 135 Woodlands Drive, Braeside VIC 3195, Australia

For GDPR compliance, we are the data controller of your personal information.