Refund policy
1. Return Eligibility
- Timeframe: Returns are accepted within 30 days from the date of purchase.
- Condition: Items must be in their original condition, unused, and in their original packaging. All accessories, manuals, and parts must be included.
- Exceptions: Final sale items, clearance items, and gift cards are not eligible for return.
2. Initiating a Return
- Contact Us: To initiate a return, please contact our Customer Service team at info@vantagesports.com.au or text +61428582878 within 30 days of receiving your order. Provide your order number and the reason for the return.
- Approval: Once your return request is approved, you will receive a return authorization number and instructions on how to return your item.
3. Return Shipping
- Responsibility: Customers are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Address: Returns should be shipped to the address provided in the return authorization instructions.
4. Refund Process
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria.
- Approval: If the return is approved, a refund will be processed to the original method of payment within 7-10 business days.
- Notification: You will receive an email notification once your refund has been processed.
5. Restocking Fee
- Condition: If the returned item is not in reselling condition, a restocking fee will be applied.
6. Non-Returnable Items
- Final Sale: Items marked as final sale, clearance items, and gift cards are not eligible for return or refund.
7. Exchanges
- Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item.
8. Damaged or Defective Items
- Report: If you receive a damaged or defective item, please contact our Customer Service team within 7 days of receiving your order.
- Replacement: We will arrange for a replacement or refund, including return shipping costs, for damaged or defective items.
For any further questions or assistance, please contact our Customer Service team at info@vantagesports.com.au or text +61428582878. We are here to help ensure your satisfaction with your purchase from Vector Optics Australia.